Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
How long does shipping take for complete bikes?
Complete bikes typically ship within 3-5 business days as they undergo a professional safety inspection and partial disassembly for secure transit. Delivery time varies by location but usually takes 5-10 business days.
What is your return policy on cycling components?
We offer a 30-day return policy on most items. Products must be in new, uninstalled condition with original packaging. Please note that certain high-wear items like tires or drivetrain components cannot be returned once mounted.
Do you offer international shipping?
Yes, Cambria Bike ships to most countries worldwide. Shipping rates and import duties are calculated at checkout based on the destination and the weight of the cycling gear ordered.
Are the bikes fully assembled when they arrive?
To ensure safe shipping, bikes are 85-95% assembled. You will typically need to install the handlebars, front wheel, pedals, and seatpost. We recommend a professional bike shop assembly for optimal performance and warranty validation.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying high-ticket purchases like frames and complete builds.